Privacy Policy

This Privacy Policy explains how VisionFlow (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit visionflowltd.com, contact us, request a demo, or use our visitor management and security management platforms.

1. Who we are

VisionFlow provides security technology and services, including visitor and arrival management (VMS) and security operations management (SMS), for organizations that need reliable records, role-based access, and operational visibility across properties.

For privacy questions or requests, contact us at info@visionflowltd.com.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and inquiry data — name, work email, company, phone number, property count, areas of interest, and messages you submit through our website forms.
• Account and platform data — information provided when your organization uses VisionFlow products under a separate agreement (for example user profiles, roles, property assignments, visitor records, and operational logs required to deliver the service).
• Technical data — IP address, browser type, device information, pages viewed, and similar usage data collected through cookies or analytics tools on our public website.
• Communications — records of email or support correspondence where permitted by law and your preferences.

3. How we use information

We use personal information to:

• Respond to contact, demo, and sales inquiries;
• Provide, secure, maintain, and improve our website and platforms;
• Configure accounts, permissions, and property-level access for authorized users;
• Generate operational and audit-ready records requested by your organization;
• Send service-related notices and, where permitted, product updates;
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information to third parties.

4. Legal bases (where applicable)

Where data protection laws require a legal basis, we rely on one or more of the following: performance of a contract, legitimate interests (such as improving security products and responding to inquiries), compliance with legal obligations, and consent where you have provided it (for example certain marketing communications).

5. How we share information

We may share information with:

• Service providers — hosting, email delivery, analytics, and support vendors that process data on our instructions and under appropriate safeguards;
• Your organization — when you use VisionFlow on behalf of an employer or client, data may be visible to administrators according to configured roles;
• Professional advisers — lawyers, auditors, or insurers when reasonably necessary;
• Authorities — when required by law or to protect rights, safety, and security.

We require processors to protect information and use it only for the services they provide to us.

6. International transfers

If personal information is transferred across borders, we implement appropriate safeguards consistent with applicable law (such as contractual protections or adequacy mechanisms).

7. Data retention

We retain information only as long as needed for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Website inquiry records are typically retained for a limited period unless a longer retention period is needed for an active business relationship. Platform data retention is governed by your organization’s agreement and configuration.

8. Security

We apply administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we encourage customers to use strong credentials and role-based access controls within their accounts.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights relating to information you submitted through our website, email info@visionflowltd.com. For data held in a customer platform account, contact your organization’s administrator, who can coordinate with us as needed.

10. Cookies and similar technologies

Our public website may use cookies and similar technologies to remember preferences, measure traffic, and improve content. You can control cookies through your browser settings. Disabling cookies may affect some site features.

11. Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

12. Children

Our services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the latest version. Material changes will be posted on this page.

14. Contact us

Email: info@visionflowltd.com
Website: https://visionflowltd.com/contact